Terms and conditions for Maru Online AI automation and marketing services. These terms govern our relationship with clients and users.
Last updated: January 9, 2026
Effective date: January 9, 2026
By engaging Maru Online ("we," "us," "our") for AI automation, marketing, or consulting services, you ("client," "you") agree to be bound by these Terms and Conditions. If you do not agree, do not proceed with our services.
We provide AI-powered automation solutions, including but not limited to:
All services are delivered as specified in your project proposal or service agreement. Scope, deliverables, and timelines are confirmed before project commencement.
Custom Projects: Project fees range from R25,000 for single workflow automation to R200,000+ for comprehensive sales and marketing systems. All pricing is provided in fixed-price quotes following your free AI Integration Audit.
Late payments may incur a 2% monthly interest charge. Projects may be paused if payment is overdue by more than 14 days.
We offer a 7-day money-back guarantee on all digital courses, provided you have not completed more than 20% of the course content and have not generated a certificate. Once more than 20% of the content is accessed or a certificate is claimed, the product is considered "consumed" and is non-refundable.
We deliver pilot projects within 2-4 weeks of project kickoff. Full implementations depend on scope and complexity, with timelines confirmed in your project proposal.
Delays caused by unavailability of client resources, late feedback, or scope changes may extend delivery timelines. We will notify you promptly of any anticipated delays.
To ensure successful project delivery, you agree to:
We are committed to protecting your data. All systems we build are POPIA-compliant and hosted on South African cloud infrastructure where possible. Standard security measures include:
You retain ownership of all your business data. We will never sell, share, or use your data for purposes other than delivering our services unless explicitly authorized by you.
Upon full payment, you own the custom workflows, automations, and configurations we build specifically for your business. However:
Our liability is limited to the total fees paid for the specific project in question. We are not liable for indirect, consequential, or punitive damages.
Every project includes hands-on training and documentation. Post-launch support options:
If you cancel a monthly support package, we provide a 30-day handover period to ensure continuity.
By You: You may cancel a project with 14 days' written notice. Work completed to date will be billed at our standard hourly rate, and the deposit is non-refundable.
By Us: We may terminate this agreement if you breach these terms, fail to pay invoices, or engage in abusive behavior toward our team. Outstanding invoices remain due.
Monthly Packages: Either party may cancel with 30 days' notice. No refunds for partial months.
Both parties agree to keep all proprietary information confidential. This includes business strategies, data, and any non-public information shared during the engagement. This obligation survives termination of our agreement.
These terms are governed by the laws of South Africa. Any disputes will be resolved through good-faith negotiation or, if necessary, in the courts of Johannesburg, South Africa.
We may update these terms from time to time. Material changes will be communicated via email. Continued use of our services after changes constitutes acceptance of the updated terms.
Questions about these terms? Reach out:
Email: hello@maruonline.com
Location: Johannesburg, South Africa
By engaging our services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.