Skip to content
Our approach

We start with the problem, not a package.

The business challenge determines the workflow to investigate. The workflow determines the systems, information, people, controls, and implementation work involved.

Project scope

Scope and complexity determine the investment.

Investment depends on the nature of the workflow, the systems and data involved, the level of integration required, the governance and security considerations, and the support needed after implementation.

Cost factors

  • Business and workflow discovery
  • Data and information flows
  • System integrations
  • AI model, API, and platform usage fees
  • Hosting and infrastructure
  • Testing, documentation, training, and handover
  • Ongoing support and optimisation
Expectations

Understand the engagement before work begins.

Before implementation starts, we define the problem, the scope, the expected outputs, the responsibilities of each party, the assumptions, and the costs that may sit outside Maru Online's fees.

Where third-party services are required, such as software licences, AI API and platform usage fees, or hosting, these costs will be identified separately from Maru Online's fees in the proposal.